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Privacy policy

Good to know

FAQ General Terms and Conditions House rules Privacy policy

studentlodge.ch ("we") attaches great importance to the protection of your data and the preservation of your privacy. In this statement, we would therefore like to inform you about the collection and use of individual details about the personal or factual circumstances of an identified or identifiable natural person ("personal data").

This privacy policy applies to the domain studentlodge.ch and subdomains in the format subdomain.studentlodge.ch.

Changes to this privacy policy apply from the time of their publication on our website. The processing of personal data collected under an older privacy policy is carried out in accordance with this privacy policy. We reserve the right to amend this privacy policy at any time and to inform customers, partners and users of the changes in an appropriate manner.

 

1.Responsible and contact person

If you have any questions or messages concerning your personal data, please do not hesitate to contact us. You can reach us as follows:

studentlodge.ch
Waldmannstrasse 15
3027 Berne

Phone: +41 (0)31 991 11 67
E-mail: welcome@studentlodge.ch

 

2. Processing of personal data

We only process your personal data within the framework of the data processing principles and if a legal basis exists. Where it serves to initiate and fulfil a contract, this legal basis applies. In addition, we have an interest in continuously improving our services and adapting them to your needs. This is necessary in order to further develop our services, for statistical purposes and to ensure the security of our services. We assume that our interests prevail.

We also collect the following necessary data when you visit our website:

  • All information that you explicitly provide as part of an enquiry in the contact form or an e- mail (name, address, age, gender, contact details, texts, photos, images, etc.).
  • IP address and referrer URL (the previously visited page)
  • Browser version and browser type used
  • Date & time of the visit or enquiry
  • Operating system
  • Provider

 

Cookies that we use on our website can be found at the end of this privacy policy under.

We do not engage in profiling on our website in the sense of automated processing of personal data consisting of the use of such data to evaluate certain personal aspects of you (e.g. for analyses or predictions regarding work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or change of location) , and collect or process particularly sensitive personal data (e.g. on religious, political or ideological views, state of health, etc.) only in exceptional cases and in this case limited to contractual or legal obligations.

 

3. Surrender to third parties

Your data will not be passed on to third parties without your express consent. Exceptions to this are our service partners that we need to process the contractual relationship (e.g. financial institutions to process payments, the post office, courier services or shipping companies to send materials, cloud services to provide and guarantee the digital infrastructure, etc.). In these cases, we strictly observe the provisions of the applicable data protection laws. The scope of data transmission is limited to a minimum.

The use of service partners in countries other than Switzerland or the member states of the European Economic Area is only an option for us if the country in question either has an equivalent level of data protection according to the Federal Council's list of countries or if we can contractually ensure the equivalence of the level of protection (e.g. through contracts or the conclusion of so-called standard contractual clauses).

 

4. Company pages on social media

4.1 Media used

We operate a company page or a company profile on the following social media, on which we publish information and interact with other platform users:

  • Facebook / Instagram: The operator is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
  • YouTube: The operator is Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland
  • X (formerly Twitter), operator is X Corp., represented by Twitter International Unlimited Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 IRELAND

 

4.2 Data processing on company websites

We process personal data in accordance with the principles of this privacy policy. Corresponding personal data may be processed if you interact with us via our company pages on the relevant social media.

When a company website is visited, the respective platform operator collects information that enables it to recognise users and comprehensively analyse user behaviour. The platform operator can also use the data collected in this way to create user profiles. If you are logged in with your corresponding user account when you visit a company page, the respective provider can also assign this visit to your account. The respective provider only provides us with an anonymised statistical evaluation of the use of our company website based on the information obtained.

In principle, you can assert your rights under data protection law in relation to data processing by our company pages both against us and against the respective operator of a platform. However, we would like to point out that these can be asserted most effectively with the respective operator, as only they have access to the user's data and can take appropriate measures and provide information directly.

Further information on data processing, including the place of processing, by the respective operator can be found at:

 

4.3 Taggbox plugin

Our website contains a plugin of the Taggbox service, located at 340 S Lemon Ave #9373, Walnut, California 91789, US. The plugin enables us to collect our posts on social media channels in a so-called social wall and display them on our website. In this way, we facilitate interaction with our users.

If the plugin is activated, a connection to the Taggbox servers is established. Taggbox and the third-party providers displayed in Taggbox receive the information that you have visited our site. Personal data may also be transmitted to Taggbox and the third-party providers. We do not collect any personal data ourselves by means of the plugins or through their use and have no influence on what data an activated plugin collects and how it is used by Taggbox. Please refer to Taggbox's privacy policy and terms and conditions for more information.

 

5. Messages, notifications and updates

5.1 Communication for advertising purposes:

If there is a corresponding basis under data protection law (use of a paid service or corresponding consent), we use your contact data to inform you about similar offers by e- mail, as well as for marketing and optimisation purposes, which enable us to offer you better services and better customer service, for statistical purposes and to further optimise our offers (newsletter).

You can object to receiving the newsletter at any time. You can do this by sending an email to welcome@studentlodge.ch or by clicking on the link at the end of the newsletter.

When sending newsletters, we use established tools from recognised providers. Compliance with data protection requirements is ensured via order processing contracts.

5.2 Communication for information and other purposes

We will send you communications that are required or necessary for all customers, notifications that contain important information, and other communications that you request from us. You cannot unsubscribe from these communications. However, you may be able to customise the media and format through which you receive the notifications.

 

6. Transmission of personal data

Unless expressly agreed otherwise, electronic communication takes place via unencrypted e- mails. The use of e-mails is not technically secure; e-mails may not be delivered. When e- mails are transmitted, they may leave national borders, even if the sender and recipient are in Switzerland. The confidentiality of e-mails cannot be guaranteed if they are not encrypted or are insufficiently encrypted.

Even when using forms that are available on our website, only the transmission of your message from your computer to the web server is encrypted.

By using the forms or sending an e-mail, you consent to communication via e-mail in full knowledge of the risks described. The use of encrypted or otherwise secure communication channels must be agreed with us in advance.

 

7. Storage of your personal data

7.1 Server locations

Our website is hosted by DV Bern AG.

Your personal data collected as part of the activities on the website are hosted on the servers of DV Bern AG in Switzerland. The servers are protected as well as possible against unauthorised access by third parties. Backups are made regularly to prevent data loss as far as possible.

As far as your personal data that we collect directly is concerned, it is stored on our own servers as well as on virtual servers of a cloud provider with a good reputation with storage location in Switzerland or the European Economic Area. The servers are protected as well as possible against unauthorised third-party access. Backups are created regularly to prevent data loss as far as possible.

7.2 Retention period

We only store your data for as long as is legally required or necessary for the purpose of processing. In the case of analyses, we store your data until the analysis has been completed. If we store data on the basis of a contractual relationship with you, this data will be stored for at least as long as the contractual relationship exists and at most as long as limitation periods for possible claims from us run or statutory or contractual retention obligations exist. As a rule, the retention period does not exceed 10 years (calculated from the end of the contractual or de facto relationship with you).

 

8. Your rights

In principle, you have the right to information, correction, deletion, restriction, transfer, cancellation and objection as well as the right to lodge a complaint.

8.1 Information, correction, transfer

You have the right to free information about your stored data and the right to rectification at any time. Please contact us for this purpose. You can find our contact details under point 1 of this privacy policy.

You also have the right to request the transfer of your electronically stored personal data to another controller free of charge. Please note, however, that we cannot adapt your data to any special format specifications of another controller and will not transfer your business history or passwords under any circumstances.

8.2 Cancellation and deletion

You can revoke your consent to the processing of your data by us under data protection law at any time and request the deletion of your personal data. Please contact us for this purpose. You can find our contact details under point 1 of this privacy policy.

In the event of a cancellation request, we will block your profile. Please note, however, that we are obliged under commercial and tax law, for example, to keep accounting documents for at least 10 financial years. We can therefore neither delete nor process the personal data contained in these documents. Your cancellation or deletion request therefore only applies to this extent for future processing and only for personal data that we do not process on the basis of a legal justification, but exclusively on the basis of your consent.

If a contractual relationship is still pending at the time of receipt of your cancellation and deletion request, your personal data will continue to be processed until the contract has been fully processed. Your cancellation under data protection law expressly has no influence on the processing of existing contractual relationships and is not considered an extraordinary reason for termination.

8.3 Complaint to a supervisory authority

With the entry into force of the revised DPA (expected on 1 September 2023), you have the right to lodge a complaint with the competent supervisory authority at the registered office of the controller if you believe that we have violated a provision of the DPA.

The Federal Data Protection and Information Commissioner (www.edoeb.admin.ch) is responsible for complaints from data subjects.

 

9. Information on the use of cookies

In this section, we would like to inform you about how and for what purpose we use cookies on our website and provide you with information about how the respective cookies affect your personal data. Your rights in accordance with the above title 0 above naturally also apply in relation to the cookies described below.

9.1 General information on cookies

Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you use our Services. A cookie usually

contains the name of the website/application from which it originated, the duration of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated, unique number.

We use cookies to make our services more user-friendly and to tailor our services and products to your interests and needs. Cookies are able to do this because our services can read these files. This enables our services to recognise you and remember important information that makes your use of our services more user-friendly (e.g. by remembering preference settings). Cookies can also be used to help speed up your future activities and your future user experience with our services. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our services and help us to improve the structure and content of our digital media.

The maximum storage time of cookies after their initial placement on the user terminal is as required by applicable law.

9.2 Types of cookies

We use session cookies, persistent cookies, first party cookies and third party cookies.

Resident cookies are used to store your login information and remember your preferences for future logins to our services. A resident cookie is a cookie that is stored as a file on your computer and remains there when you close your web browser. The cookie can be read by the services that created it when you visit those services again.

Session ID cookies are used to enable certain features on our Services, to better understand how you interact with our Services, and to monitor aggregate user data and web traffic routing. Unlike persistent cookies, session cookies are removed from your computer when you close your browser. Typically, session ID cookies store an anonymous session identifier on your computer that allows you to use a service without having to log in every time you click on it.

First party cookies are our own cookies that we use to improve your user experience. They are linked to a user's personal information. Third parties do not have access to the information we collect through our own cookies.

Third party cookies are cookies that are placed on our Services by third party companies to provide services, including advertising cookies. Third party companies place third party cookies on your device on our behalf when you visit our services to enable these third party companies to perform the services they provide. In addition to the information in this privacy policy, you can find more information about these third-party cookies in the privacy policies of these third-party companies.

Below you will find a list of the different types of cookies that we use in our services.

Essential Cookies

Essential cookies are cookies that are strictly necessary for our services to work and to use their features. Without such strictly necessary cookies, our services would not function as smoothly as you would like and we may not be able to provide the website or certain services or features that you request.

We also use technical cookies that allow our services to remember choices you make (such as your username, language or the region you are in) for customisation and personalisation purposes. These cookies do not collect information about you that is used for advertising purposes, nor do they remember which websites you have visited.

The following first party cookies are set by us (all persistent cookies):

  • Device identifier cookie: We install cookies on your computer that recognise you and tell the website or service that you are logged in.
  • User Local Cookie: We install cookies that are used to remember certain local choices you have made, such as language selection.
  • Privacy Visibility Cookies: We install cookies on your computer that indicate whether you have been informed by a banner message about the use of cookies and the handling and your rights in connection with your data, and then whether you have given your consent to the use of cookies so that the banner does not reappear each time you visit a page.

 

These cookies are necessary for the operation of our services and therefore you cannot object to the use of these cookies.

Functional cookies

Functional cookies are cookies that enable the use of certain functions in our services that may be useful to you, but are not absolutely necessary for our services to work and to use their functions. You can refuse the installation of these cookies by selecting the appropriate settings on your browser, but this may mean that you cannot use certain functions of our services or can only use them to a limited extent.

Google Maps (Session Third Party Cookies)

We use Google Maps to display interactive maps and to create directions. Google Maps is a map service from Google.

By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, may be transmitted to Google in the USA.

When you access a web page on our website that contains Google Maps, your browser establishes a direct connection with Google's servers. The map content is transmitted by Google directly to your browser, which integrates it into the website. We therefore have no influence on the scope of the data collected by Google in this way. To the best of our knowledge, this is at least the following data:

  • Date and time of the visit to the website in question,
  • Internet address or URL of the website accessed,
  • IP address,
  • (Start) address entered during route planning.

 

We have no influence on the further processing and use of the data by Google and can therefore accept no responsibility for this.

If you do not want Google to collect, process or use data about you via our website, you can deactivate JavaScript in your browser settings. In this case, however, you will not be able to use the map display.

The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights in this regard and setting options to protect your privacy can be found in Google's data protection information: https://policies.google.com/privacy?hl=de.

By using our website, you consent to the processing of data about you by Google Maps Route Planner in the manner and for the purposes set out above.

Google reCAPTCHA

The purpose of reCAPTCHA is to check whether data is entered on our websites (e.g. in a contact form) by a human or by an automated programme. In this way, we curb abusive website enquiries from automated tools and spam, among other things. For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. To analyse this, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place. By blocking reCAPTCHA, it is possible that you will no longer be able to fully utilise the services of our website, in particular with regard to forms.

Analytical cookies and cookies for marketing, profiling and retargeting

Control of Google tools via the Tag Manager

Google Tag Manager is used on our website. Google Tag Manager is a cookie-free domain that does not collect any personal data. The Google Tag Manager triggers other tags, which in turn may collect data. We hereby point this out separately. The Google Tag Manager does not access this data. If deactivation has been carried out by the user at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.

Google Analytics (resident third party cookies)

The Google Analytics service is used to analyse the usage behaviour of our website. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

Usage and user-related information that is collected includes, for example, IP address, location, time or frequency of visits to our website. We have resorted to IP anonymisation for the use of Google tools. This addition means that the last digits of your IP address are truncated before they are definitively stored on the Google servers. As a result, the technical and analytical Google services can still be used properly, but you are no longer fully traceable and therefore have a higher degree of anonymity in relation to your surfing behaviour than without IP anonymisation.

We also use the remarketing function as part of the Google Analytics usage spectrum. This allows us to show you personalised advertising on suitable advertising spaces on other websites based on the interests you have shown on our website. This option is limited to a maximum of 18 months. Retargeting enables us to place adverts that are as relevant as possible for you and to measure the efficiency and reach of the advertising media, but also to check the invoices of our advertising partners for campaigns placed.

The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.

Google states that it will not associate your IP address with any other data. Google also provides further data protection information for you at https://www.google.com/intl/de/policies/privacy/partners, for example on the options for preventing the use of data.

Google also offers a so-called deactivation add-on at https://tools.google.com/dlpage/gaoptout?hl=de along with further information on this. This add-on can be installed with the most common Internet browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs the JavaScript (ga.js) of Google Analytics that information about your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analysis services. You can of course also find out whether and which other web analysis services we use in this privacy policy.

Alternatively, the future analysis of your site visit by Google Analytics can be deactivated by clicking on the following link. By clicking on the link, a so-called "opt-out cookie" is set, which means that the analysis of your visit to our website will be prevented in future:

<a onclick="alert('Google Analytics has been deactivated');" href="javascript:gaOptout()">Disable Google Analytics</a>

Please note that if you delete the cookies in your browser settings, this may result in the opt- out cookie also being deleted and you may have to reactivate it.

Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies. To do this, you must select "Do not accept cookies" in your browser settings. Please note that in this case you may not be able to use all the functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Ads with conversion tracking (resident third party cookies)

We use conversion tracking to advertise our website in a targeted manner. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.

If you click on an advert placed by Google, the conversion tracking we use stores a cookie on your end device. These so-called conversion cookies lose their validity after 30 days and are not used for your personal identification. If the cookie is still valid and you visit a specific page of our website, both we and Google can analyse that you have clicked on one of our ads placed on Google and that you have subsequently been redirected to our website.

Google uses the information collected in this way to compile statistics for us about visits to our website. We also receive information about the number of users who have clicked on our advert(s) and about the pages of our website that were subsequently accessed. However, neither we nor third parties who also use Google AdWords will be able to identify you in this way.

Status of the privacy policy: November 2023